• Editor

  • Random activation code demand

    İngilizce

I did use Spine pro for quite a while now. I have various editor versions installed but mainly only use 4.0.64 and 4.1.21

I haven't changed anything on my setup since years (windows updates are disabled). Also I haven't changed anything else. I have been using spine for somewhat over a year, but never have been asked for the activation code except once in the beginning.

But now it seems to randomly ask for the activation code (2nd time now). This isn't a bigger problem but I wonder why, and I wonder if this might cause issues in the future (e.g if spine thinks the activation code is used by another person or smt due to VPN)
Obviously I didn't share it to a signle person.

Could this be an issue of using VPN servers or clearing temporary data folders on my machine?
Since I started to use AI, the only things changed on my side is that I clear tempory data (C:\Users\xxxx\AppData\Local\Temp) due to AI regulary or switching VPN servers lately.

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Based on the information provided in the contexts, there are several reasons why Spine might prompt for the activation code again, even if nothing significant has changed in your setup. One common reason mentioned is the modification or deletion of specific files that store the activation code. For instance, Spine reads the settings/launcher-1.json file in the Spine user folder to retrieve the activation code. If this file is missing or invalid, Spine will request the activation code again. Additionally, updates or changes in the launcher version, as mentioned in the context about Spine-4beta affecting Spine-3, could potentially cause reactivation prompts due to differences in how activation codes are stored or validated.

Using a VPN or clearing temporary data folders might indirectly affect Spine's activation if these actions result in changes to files or settings that Spine relies on for verifying its activation status. However, there's no direct evidence in the provided contexts that using a VPN or clearing temporary data folders alone would cause Spine to request reactivation. It's more likely that the issue is related to the modification or deletion of Spine's critical files or settings, possibly as a side effect of these actions.

If the problem persists, ensuring that Spine's necessary files and settings are not being altered or deleted by any system cleanup processes or security software might help. Additionally, keeping your Spine installation up to date can prevent issues related to outdated launchers or software bugs that have been fixed in newer versions.

  • Nate

  • Gönderi #3
  • Bu yayın İngilizce içinde

It shouldn't normally ask for your activation code again, unless your Spine user files got lost or you clicked Log out in Spine. Deleting temporary files shouldn't affect Spine.

You could try updating your Spine launcher by downloading it again from your Spine license page. We regularly make improvements and sometimes these affect all Spine editor versions you run.

    Nate

    Ok, thanks for response.

    As long as this doesn't cause any problems, I don't mind.

    It's just that I fear running into issues. Happend once when I ran some tests and did rollback my system a lot. Got blocked from windows because I used the activation key to ofen -.-, and had to call them and explain the situation.

    But so far, as I said, I haven't updated anything on my machine, and have only installed on my one PC. Didn't shared the code with anyone either of course.

      • Nate

      • Gönderi #5
      • Bu yayın İngilizce içinde

      No worries, we use a flexible system that should not have such problems. We're also available via email should you ever have an account issue: contact@esotericsoftware.com

        • SsteveHB

          • Gönderi #6
          • Bu yayın Lüksemburgca içinde

          Nate

          ok